When does the order arrive? How is the delivery done?

All delivery information is detailed in detail here. After you receive the confirmation email that the parcel is on its way, within 24-48h via FanCourier (in the territory of Romania) or 5-7 days through DHL (outside Romania).

I didn't get the order. What I do?

Write to us using the contact form or directly at contact@killemstudios.com. Don’t forget to tell us the order number / e-mail used in the order.

Can I order a product that is out of stock?

No, all the stock we have available is updated, in real time, on the site.

How do I pay?

Cash on delivery (only available for orders within Romania) or by card directly on site.

I ordered / received the wrong size. What I do?

Please email us at contact@killemstudios.com and we will solve it as quickly as possible.

Can I order outside of Romania?

Yes, you can find more information here.

Can I pick up the order directly from you?

Unfortunately we do not make personal deliveries, we only send by courier.

Can I return an order?

Of course, please write to us at contact@killemstudios.com, and tell us the order number / e-mail used in the order.


    Phone No.: +40 720 501 168

    Company Name: SC KILL EM LTD SRL
    Fiscal Code: 38780973
    Registry No.: J21/50/2018